Return Policy for Store24.

At Store24, we prioritise customer satisfaction and strive to provide a transparent and fair return process. This policy outlines the procedures for returning products and requesting refunds.

Return Period

• Return Period: 30 days from the date of delivery.
• Processing Time for Refund: 10 working days after receipt of the return.

Restoration Fee

• Restoration Fee: None.

Return Address

To obtain the actual return address, please contact us at info@store24-uk.com.

Eligibility for Returns

We accept returns under the following circumstances:

Order Cancellation

• Order Cancellation: You may cancel your order before it has been shipped. Once shipped, orders cannot be cancelled.

Damage on Arrival

• Damage on Arrival: If your product arrives damaged, please contact us immediately. We will provide instructions on how to proceed with the return.

Manufacturing or Usage Defects

• Manufacturing or Usage Defects: If you notice any issues with the manufacturing or functionality of your product, please contact us. We will offer a solution such as a replacement or refund.

Regret Your Purchase

• Regret Your Purchase: If you regret your purchase, you can return the product in its original condition within 30 days of delivery. Please note that you are responsible for the shipping costs of the return.

Exchange

• Exchange: If you wish to exchange the product, contact us. We will provide instructions on how to make the exchange.

Wrong Product Received

• Wrong Product Received: If you receive the wrong product, please contact us immediately. We will arrange a quick solution.

Start Return Shipment

Follow these steps to initiate a return:

Contact Us

• Contact Us: Send an email to info@store24-uk.com
   with your order number and the reason for the return. If applicable, include clear photos of any damage or issues.

Eligibility for Return

• Eligibility for Return: Our customer support team will respond with instructions on how to return the product.

Return with Shipping

• Return with Shipping: Send the product to the address provided. Ensure the product is properly packaged to avoid damage during transport.

Inspection and Processing

• Inspection and Processing: Upon receiving the returned product, we will inspect it for condition and reason for return. We will process the refund or exchange accordingly.

Refund Process

• Refund Process: Refunds are processed in the same way as the original payment method.

Important Notice

We are committed to a fair and transparent returns process based on the delivery date, not the purchase date. If you have any questions or comments, please contact our customer service team.