FAQ
When can I expect my order?
In order to keep our prices as low as possible for you, STORE24 has the products delivered to you directly from the manufacturer or supplier. Therefore, delivery may take a little longer than you are used to. It takes approximately 1-3 working days for your order to be successfully processed. The average delivery time is approx. 4-8 working days in UK.
The expected delivery time has passed, where is my order?
In most cases, orders are delivered within the expected delivery time. Unfortunately, an order may be delayed. Have you waited 3 extra days after the original delivery deadline and still not received your order?
Please send an email to: info@store24-uk.com.
Which payment methods can I use to pay?
Store24 always offers secure payments. We use the most widely used payment provider in UK: Paypal, VISA, MASTERCARD, AMEX, DINNERS UNION PAY
I am missing some products in my order. How is this possible?
Some orders are sent in separate parcels due to weight restrictions. To ensure product quality, the products you order may come from different suppliers. If you order several products from us at the same time, it is possible that the products will not be delivered at the same time.
What should I do if I have received a damaged order?
Unfortunately, it can happen that your order is damaged during delivery. As a customer, there is of course nothing you can do about this. In this case, please contact our customer service immediately by sending an e-mail to:
In order to keep our prices as low as possible for you, STORE24 has the products delivered to you directly from the manufacturer or supplier. Therefore, delivery may take a little longer than you are used to. It takes approximately 1-3 working days for your order to be successfully processed. The average delivery time is approx. 4-8 working days in UK.
The expected delivery time has passed, where is my order?
In most cases, orders are delivered within the expected delivery time. Unfortunately, an order may be delayed. Have you waited 3 extra days after the original delivery deadline and still not received your order?
Please send an email to: info@store24-uk.com.
Which payment methods can I use to pay?
Store24 always offers secure payments. We use the most widely used payment provider in UK: Paypal, VISA, MASTERCARD, AMEX, DINNERS UNION PAY
I am missing some products in my order. How is this possible?
Some orders are sent in separate parcels due to weight restrictions. To ensure product quality, the products you order may come from different suppliers. If you order several products from us at the same time, it is possible that the products will not be delivered at the same time.
What should I do if I have received a damaged order?
Unfortunately, it can happen that your order is damaged during delivery. As a customer, there is of course nothing you can do about this. In this case, please contact our customer service immediately by sending an e-mail to:
info@store24-uk.com. It is necessary to take photos of the complaint and attach them to your e-mail.
Please do not send the item back yet without sharing pictures with us. We will then unfortunately not be able to find a suitable solution for you. Our customer service will process your message as quickly as possible and work with you to find the best solution.
This is what happens if you have bought the wrong product, it does not fit or you no longer want the item
You first contact our customer service ( info@store24-uk.com ). We will see what the best solution is for you. If we are unsuccessful, you only pay the shipping costs for returning the product to us.
Please do not send the item back yet without sharing pictures with us. We will then unfortunately not be able to find a suitable solution for you. Our customer service will process your message as quickly as possible and work with you to find the best solution.
This is what happens if you have bought the wrong product, it does not fit or you no longer want the item
You first contact our customer service ( info@store24-uk.com ). We will see what the best solution is for you. If we are unsuccessful, you only pay the shipping costs for returning the product to us.